Independent. Anonymous. Technician-driven.
Bay Diagnostics helps dealership service departments identify the problems driving technician frustration, turnover, lost productivity, and declining shop performance.
Schedule your Snapshot Today!
Your technicians know what's wrong with your shop.
The problem is, they may not feel safe telling you.
Bay Diagnostics provides independent, anonymous insight into the issues affecting technician morale, productivity, communication, and retention inside dealership service departments.
You can see:
Hours per RO
Productivity
Efficiency
ELR
Gross profit
Comebacks
Turnover
But those numbers don't always tell you why your technicians are struggling.
Bay Diagnostics gives management a look inside the shop from the people actually working in the bays.
A focused assessment of technician trust, communication, dispatch, management, compensation, and retention risk.
A deeper look at the systems and workplace conditions affecting technician performance and retention.
A focused assessment built specifically for express/service teams.
Technicians provide anonymous feedback through a simple survey.
Bay Diagnostics identifies patterns, problem areas, and retention risks.
You receive a clear, independent assessment of what's happening inside your shop.
The goal isn't another report sitting on a desk.
The goal is a better-functioning shop.
Technicians don't have to worry about putting their name on their answers.
We aren't part of your dealership's management structure.
Our approach comes from firsthand dealership experience.
We focus on identifying problems management can actually address.
Bay Diagnostics
Truth from the bays. Solutions for the shop.